tag:blogger.com,1999:blog-4740937111045053616.post5789899672769809541..comments2023-06-02T10:27:57.896+01:00Comments on The Fletcher Project: Just a little more on SLAs…Anonymoushttp://www.blogger.com/profile/11975739524615592926noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-4740937111045053616.post-5837067893698949892010-03-09T08:16:20.609+00:002010-03-09T08:16:20.609+00:00Thank you for your insights! One addition: I recen...Thank you for your insights! One addition: I recently blogged about the question who measures the SLAs (in German, sorry). <br /><br />This becomes important if SLAs have financial implications, especially if they involve external parties.<br /><br />In several cases I have set up monitoring through a third-party service, rather than using our internal monitoring, to provide neutral accountability.Janhttp://www.managingtech.denoreply@blogger.com