I just has to make one - and what better than my favorite topic (credit to whoever photoshopped tetris):
Helmuth von Moltke (a Prussian/German military strategist in the 1800's) once wisely observed that "no battle plan survives contact with the enemy". I think you can say the same thing about software - no matter how elegant or simple your feature is, it will never survive contact with users.
That's why response and recovery plans are just as important as the code they are in place to support - you will need them sooner or later...
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