I'm hearing a lot of talk about continuous improvement these days. I'm all for it, but there are 2 really common shortcomings in most peoples implementation:
- It isn't only about adding steps/gates/processes. Sometimes a process can be improved by removing a step, or perhaps the organisation can be better served by abandoning the process altogether.
- Improve your process improvement process. It's part of your organisation just like any other process, and as such, should be subject to a bit of continuous improvement.
Making sure you do a bit of number 2 gives you some controls to ensure enough of number 1 happens.
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