Good operations is about staying one step ahead of the state of the system; taking proactive actions based on quality telemetry.
I’m reinventing how my sites are supported – if you’re an awesome one of these or a kick-ass one of these, then we should talk.
3 comments:
Two friends of mine are in constant search of such a guy. The problem is, the guys who are able to be that kind of op are usually overqualified, and find the job boring.
Hi Eachan, when it comes to Ops guys, I want to remind you that there's a gap in communication and coherent strategy between devs and ops. They lack not only a common tool set, but a common language to ease cooperation between them. Devs don't take (forget to) take into account operational concerns, when designing systems, ops lack tools to understand modern systems => inefficiency and in the worst case, downtime.
You should take this into consideration before reinventing how your sites are supported.
Cheers,
Gabi.
Thanks for the comment Gabi - and I agree, there is a definite gap between these 2 areas in most tech orgs. I wrote about it a while ago (http://www.eachan.com/2008/03/closing-gap.html) and I'm always looking at new ways to close it - what's worked for you?
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